Press release: A collaborative community is key to improving the resettlement process

October 11, 2018

A collaborative community is key to improving the resettlement process  


Refugees are defined as the most vulnerable population in the world, needing protection and whilst New Zealand is proud of their international humanitarian work supporting refugees, there are still several challenges that need to be addressed.


On Tuesday, 9th October 2018 a study report was launched that focused on two major issues refugees face challenges in; employment and housing. The study report was launched by Auckland Resettled Community Coalition (ARCC) in collaboration with Auckland Regional Migrant Services (ARMS), NZ Human Rights Commission and The Winston Churchill Memorial Trust in Three Kings, Auckland.


The study was a benchmark study comparing New Zealand’s resettlement process against Australia’s resettlement process. The findings showed key areas of difference in this process that could be adopted by New Zealand. Some of the key findings and recommendations was around having a more comprehensive orientation and assessment of individuals arriving; greater collaboration with NGO’s, Government (at all levels) and the community; and greater support for NGO’s to allow for the refugee community to not only easily access services but also provide pathways for them to be employed as part of the support services for their community.


Rakesh Naidoo, Strategic Advisor Race Relations for NZ Human Rights Commission, who was also the Master of Ceremony for the event, commented on the success of the event with attendance exceeding expectations, demonstrating the importance and appreciation for the research conducted by Abann Yor, General Manager at ARCC.


“Abann has not only seen these challenges through his role and research but has lived these challenges as a former refugee himself. The research is reflective of his passion for this community and dedication to ensuring positive resettlement and integration outcomes. There was a shared excitement of how this research will lead to additional community led research and how these recommendations will be acted upon in NZ” Rakesh added.


A digital version of the report is available to download here or upon request to


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Media contact:

Malu Malo-Fuiava

Marcomms and Fundraising Manager

09-625 2440 extn. 4


About Auckland Regional Migrant Services Trust (ARMS)

We are a specialist settlement support agency, providing targeted programmes for skilled migrants, international students, other work visa holders, former refugees and their families. Our programmes and services are delivered in several locations across Auckland.


To find out more about ARMS visit


About Auckland Resettled Community Coalition (ARCC)

ARCC believes that former refugees who form these resettled communities are best placed to understand their own needs and aspirations. ARCC gives these communities the tools, resources and connections to excel in New Zealand. We hope to improve resettlement outcomes for newcomer communities and aim to meet the strategic objectives of the New Zealand National Resettlement Strategy: to help humanitarian entrants to integrate into communities, find work, gain access to health services through self-sufficiency, encourage participation and well-being along with assisting individuals and families to obtain education and housing.

To find out more about ARCC visit


About NZ Human Rights Commission


The Human Rights Commission was set up in 1977 and works under the Human Rights Act 1993. Our purpose is to promote and protect the human rights of all people in Aotearoa New Zealand. We work for a free, fair, safe and just New Zealand, where diversity is valued and human dignity and rights are respected. In this section you can find out more about who we are, what we do and why.


To find out more about NZ Human Rights Commission visit